- customer service
This was good. My contour did not come with a wrench and once customer service knew the story they were great help getting me one.
Hi Andy! Thank you for your review on the Contour Adjustment Tool! I'm so glad to hear that you had such a positive experience, in regards to getting a missing item. Please let us know if there's anything else we can do to assist you! -Ariana T.
It should have been shipped with the Wallet
It loosened and tightened the tiny screws as I expected.
Package Damaged ! They sent me a new tool Thank You!
I had mine engraved with my name and phone number! It is not engraved it is basically stamped into the leather ! I thought they would laser engrave like they do Travax on metal ! So engraving it is not! Don’t waste your money on engraving !!!
Lives up to expectations
This wallet had great reviews, and it is living up to them. I couldn’t be happier.
Managed to break the grommet somehow. Send an email with some pictures and they send me new strap. No questions asked, no nonsense about shipping fees (to EU). Could even change the color which was nice great service all the way through
World class response from a world class company
I cant say enough about how positive my recent interaction wirh Trayvax was. Long story short I was in need of some parts for my Contour wallet and I found what I thought I needed via amazon, but once the parts arrived I quickly realized that it wasnt in fact what I needed to fix the issue. So I contacted Trayvax directly, explained what happed, and they quickly shipped me exactly what I needed… free of charge. So thank you very much, you now have another satisfed customer for life.
Great. Back up
My wallet's clip came loose and the company sent replacements immediately with spares great service My wallet gets many comments and I just love using it. Did not know how the old style is bulked up with surplus junk