Corporate & Bulk Purchase FAQ
Our customer support is available Monday to Friday: 8am-3:30pm. You can reach us at support@trayvax.com or by phone at 360-738-8210
Can I resale?
Purchases through Corporate and Group Sales cannot be resold directly to consumers.
Can I have products engraved?
Trayvax offers in-house engraving on select products. To receive an estimate please contact support@trayvax.com.
Can I get samples?
Digital proofs provided at no additional cost. Samples can be purchased by contacting support@trayvax.com.
Do you charge sales tax?
Trayvax is required to charge sales tax for all orders in the U.S. We do not offer tax exemptions under this program as it is not intended for resale.
What payment methods can I use to purchase?
All major credit cards - Visa, MasterCard, American Express and Discover. Credit terms are not available.
How much is shipping?
Free standard shipping. Two-day and overnight shipping options are available for an additional charge. Shipping charges will be calculated and added to your order invoice.
Returns, Exchanges and Repairs
Returns not related to quality are accepted for 30 days with a 20% restocking fee. No returns are accepted past 30 days from the date of invoice. Custom engraved products are not eligible for return.
All returns and exchanges must be pre-authorized by Trayvax. The issuance of credit or replacement product shall be at the sole discretion of Trayvax.