How To Order
Minimum Order Size
The order must amount to $500+ MSRP to receive 25% off. Discount is reflective of order amount. Additional discounts do not apply.
Gear purchased through Corporate and Group Sales cannot be resold directly to consumers.
Product Selection & Availability
The products shown on our website are available for bulk purchase.
Trayvax offers in-house engraving on select products. To receive an estimate please fill out the on-line application and indicated that you are interested in customization. If you have any questions, please contact firstname.lastname@example.org.
Samples can be purchased through your account and returned within 60 days of your order for a refund.
For engraved products, we will send one physical pre-production sample for approval if the order is $900+ MSRP.
Trayvax is required to charge sales tax for all orders in the U.S. If your company is reselling the product and has a reseller’s license, a copy must be emailed or faxed with the order.
We accept all major credit cards - Visa, MasterCard, American Express and Discover. Credit terms are not available.
Our standard shipping method is FedEx Ground. Two-day and overnight shipping options are available for an additional charge. Shipping charges will be calculated and added to your order invoice.
Returns not related to quality are accepted for 30 days with a 15% restocking fee. No returns are accepted past 30 days from the date of invoice.
Custom engraved products are not eligible for return unless the issue is related to quality.
Returns, Exchanges and Repairs
All returns and exchanges must be pre-authorized by Trayvax. Please email email@example.com for a return authorization (RA) number.
Custom engraved products are eligible for warranty service as long as the product defect is not the result of the engraving. The issuance of credit or replacement product shall be at the sole discretion of Trayvax.
We are happy to answer any questions you may have. Please send an email to firstname.lastname@example.org for more information!