Our Lifetime Heirloom Warranty
Every Trayvax product comes with a 65-year Heirloom Warranty. We test all of our products for 65 years of durability. We stand behind our products for a lifetime and we’ll never turn our back on our customers. Our gear is made to be passed down.
Our warranty covers defects in materials and workmanship under normal usage (e.g. broken straps, worn out Velcro, broken grommets, frayed para-cord, broken rivets, etc...). The warranty does not cover damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time. Some examples of what our warranty does not cover includes: scratches, dents, Cerakote chipping, leather stretching, animals ripping leather, metal plates bending from misuse as a screwdriver, bent plates from being ran over by a car, etc.
Our warranty covers products purchased directly through our website (http://www.trayvax.com) or through one of our authorized re-sellers. Proof of purchase may be required including a receipt, original order number, or the full name and email address of the purchaser.
Please note your wallet was made by hand and there may be slight imperfections. These imperfections make your wallet unique to you and give your wallet the character it deserves!
Not covered by warranty? Don't fret! Issues not covered by warranty may be sent in for repair. We will repair your product at cost of materials used and shipping. Some repair issues include replacing the leather, plates, or paracord (from accidental damage).
If you believe you have a warranty issue, please contact us at firstname.lastname@example.org or give us a call at (360) 738-8210. Our business hours are Monday-Friday 7-5:30 PM PST. Please have your proof of purchase ready and have read our warranty information!