To place an order with us, simply click the banner that appears on the home page (if you’re looking for a wallet), or you can click the “Wallets” or “Accessories” tab in the navigation bar at the top of any page.
Once you’re there, simply enter a quantity, click “Add To Cart,” and when you’re ready to check out, you can do so by visiting your shopping cart in the upper right-hand corner of any page, and following the instructions there.
SHIPPING & DELIVERY
FedEx Shipping is free for all domestic orders over $70.
We hand build every wallet for you. We do our best to fill and ship orders within 1 to 5 business days of receiving payment. Demand may fluctuate, especially during the holidays, which can create a delay in delivery time. As we see this happening we will post updates.
Standard shipping transit time usually takes 2 days after processing. Priority Shipping transit time is usually 2-3 days after processing. Choosing Priority Shipping will not expedite processing time. Orders are processed oldest to newest.
Please note that we are not responsible for failed shipments that result from incorrect shipping addresses, so we ask that you double-check your shipping info before submitting to avoid any problems with delivery. If you notice your address is wrong following placing your order, email us at firstname.lastname@example.org and we can edit the address as long as the package has not shipped yet.
Shipping claims or issues with missing/incorrect items must be initiated within 30 days from the delivery date.
At Trayvax we ship packages internationally. Upon checkout, please select your country from the drop down menu. If it is not available, unfortunately we are unable to ship to that location. Please keep in mind that we are unaware of your local laws and you, the customer, assumes all shipping risks. Once the package leaves our hands there is nothing we can do from that point. We will not stretch the truth or under declare values on any packages. Customers are responsible for all customs and duty fees when importing products into their country.
Using a mail or freight forwarder may result in matters not covered by Trayvax. When using a freight forwarding service, we consider the original address destination of the package to be the final delivery point for your order. Our responsibility for the package ends once it has been delivered to the freight forwarding service, we are not able to replace or refund any items from that package.
RETURNS & REPLACEMENTS
All Trayvax returns require proof of purchase (e.g., copy of PayPal receipt, order #, name or email on order, etc.).
Returns are accepted up to 30 days from when the product is delivered.
All returns require a proof of purchase from Trayvax (e.g., copy of PayPal receipt, order #, name or email on order, etc.)
Trayvax will cover any additional shipping costs to repair and return wallet or send out a replacement part/wallet, depending on the situation.
Pictures may be required before return shipping label and RMA (return merchandise authorization) are issued.
Return all defects with original packaging. We label our packages to help train our production team to avoid defects.
Our 65-year heirloom warranty covers normal wear and tear that hinders the wallet unusable (e.g. broken straps, worn out Velcro, broken grommets, broken paracord, broken rivets, etc.). Misuse, accidental damage, and wear and tear that does not affect the function of the wallet is not covered under warranty (e.g. scratches, dents, animals ripping leather, metal plates bending from misuse as a screwdriver, bent plates from being ran over by a car, etc.). Shipping costs relating to warranties are the customer's responsibility to and from Trayvax.
PRICING & PROMOTIONS
We offer a discount for customers in the military or law enforcement (including police, fire, and EMT). Please verify through ID.me at checkout.