Excellent product, fast shipping
Poor after sales suppory
Love the wallet. Hate the support. Shipment of service part (that should have been covered under warranty/good faith) took too long to send. Was then lost in transit. Replacement to the replacement (which i shouldn’t have had to pay for in the first place) took 3 working days to ship after notification to Trayvax. No reason to not ship out same day when it’s a lost order. Way to ignore, 2 times, your paying customers. Mike
I’ve been a fan since the Kickstarter days
And I continue to be impressed!
Lost contour post
This post is a must have , don’t loose it like I did
Sent my contour in for repair and they had it fixed and sent out very quick!
Shipped quickly but...
The tavyvax contour wallet is a simple elegant wallet made from steel and leather with a little plastic.The post assembly is a spacer, screw, and nut. All I really needed was the nut. I contacted tavyvax to get the size. They replied quickly saying the item is on the website and provided me with a link. Between converting US dollars to Canadian and shipping, the price is ridiculously high (almost $30 CAD). You'll be better off going to homedepot for just the nut. If you need the spacer you'll probably have to fork over the cash as I suspect it is a custom piece of plastic.
what was to be expected wish there screws were put in a envelope and mailed for 50cents instead of 15 dollar fed ex charge for a 4 98 part crazy and I'm only in Canada way more with the exchange so for a 499 part I'm paying 30 bucks Canadian rip off
Always great experience
This was a warranty purchase, so I didn't actually buy anything. But the company is always great to work with, they made sure my wallet was fixed!
100%! Trayvax backed their product with excellent customer service and replacement parts!
Excellent hardware warranty
Great, I lost the securing lug to my contour and tray ax sent me one for free.