Trayvax Warranty Information
Our 65-Year Heirloom Warranty
Every Trayvax product (excluding the Storyteller Fire Pit) is backed by our 65-Year Heirloom Warranty. Built for durability and designed to stand the test of time, our gear is made to last. If you experience an issue, our support team is ready to help.
Our warranty covers defects in materials and workmanship. It does not cover damage caused by normal wear and tear, improper care, misuse, accident, loss, theft, cosmetic changes, or the natural breakdown of materials over time.
What’s Not Covered?
Our warranty does not cover the following:
- Scratches, dents, or chipping
- Loss of metal coloring or coatings
- Leather stretching or damage caused by animals
- Bent plates due to misuse (e.g., using a screwdriver, running it over with a car, etc.)
Proof of Purchase Required
Warranty claims must include proof of purchase. Accepted forms include:
- Receipt
- Original order number
- Full name and email address of the purchaser
Our warranty applies only to products purchased directly from our website (www.trayvax.com). If you purchased your item through a third-party seller, please contact them directly for assistance.
Customers are responsible for shipping costs for warranty claims.
Each wallet is handcrafted, meaning slight variations give your wallet unique character. These natural imperfections are part of what makes every Trayvax wallet unique.
Free Replacements
Each wallet is eligible for one free post and screw replacement. Additional replacements are available for purchase.
Repairs & Non-Warranty Issues
If your wallet isn’t covered under warranty, we may still be able to repair it at the cost of materials and shipping. Send a photo of your wallet to support@trayvax.com, and we’ll assess your options.
International Orders
All international orders are final sales and cannot be returned. Warranty claims for international orders are evaluated on a case-by-case basis, and solutions are not guaranteed. However, we are happy to assist - please contact us via email to support@trayvax.com to discuss potential solutions.
2-Year Storyteller Fire Pit Warranty
Our Storyteller warranty covers defects in materials and workmanship.
The Storyteller warranty does not cover damage caused by:
- Normal wear and tear
- Improper care
- Misuse
- Accidents
- Loss
- Loss of parts
- Theft
- Cosmetic wear
- Neglect
- The natural breakdown of materials over time
Examples of what our Storyteller warranty does not cover includes:
- Scratches
- Dents
- Patina of metal coloring
- Burned or charred wooden handles
- Bent or damaged legs
- Rust
Policy and Procedure
If you believe you have a warranty issue, please email a photo of your item and your order information to support@trayvax.com. Please have your proof of purchase ready and have read our warranty information!