Help Center


Contact Us

(360) 738-8210

support@trayvax.com

Our business hours are Monday-Friday 7-5:30 PM PST.

Address:

4001 Irongate Rd, Unit 102 Bellingham, Washington 98226

Check our our FAQ page!

Discounts

 We always offer Military, LEO, Police, and Firefighter discounts as a thank you for your service. We also offer a discount code for bridal parties. Please contact our customer service department for these codes.

For special promotions, pricing, or other discount opportunities stayed tuned via one of our social media pages or sign up for our newsletter.

Ordering 

We accept all major credit cards as well as PayPal. 

To place an order with us, simply click the banner that appears on the home page (if you’re looking for a wallet), or you can click the “Wallets” or “Accessories” tab in the navigation bar at the top of any page.
Once you’re there, simply enter a quantity, click “Add To Cart,” and when you’re ready to check out, you can do so by visiting your shopping cart in the upper right-hand corner of any page, and following the instructions there.

Holiday Buying Guide

Having trouble finding what your looking for? Don't know what you're looking for? 

Check our our Holiday Buying Guide

Holiday Shipping

The holidays are a busy season for everyone. We are committed to getting orders to our customers in the most timely manner possible but we cannot control shipping times. Please be aware of our 1-5 day processing time and be patient. Below are the dates we recommend ordering by to receive your Trayvax in time for Christmas:

International: Dec 1
Standard: Dec 12 
Priority: Dec 16
Express: Dec 19

 

 

Returns & Exchanges

Returns

Returns are accepted up to 30 days from when the product is delivered. Returns are subject to a shipping, inspection, and restocking fee as listed below:

$5 for Summit/Original/Axis
$10 Element

All returns require a proof of purchase from (e.g., copy receipt, order #, name and email on order, etc.). 

Exchanges

 At Trayvax we want you to be happy with your purchase. Exchanges may also be made within the 30-day return period. No fee required.

 Please contact the customer service department to initiate a return or exchange.

Shipping Information

Time Frames

Shipping Our standard processing time is 5 business days. Your order should be shipped out within that time frame! Once it is shipped, standard shipping takes anywhere from 3-10 business days and priority shipping should take no more than 3. You will receive a separate email with tracking information. 

International

At Trayvax we ship packages internationally. Keep in mind we are unaware of your local laws and you, the customer, assumes all shipping risks. Once the package leaves our hands there is nothing we can do from that point. All international mail is shipped via USPS. We will not stretch the truth or under declare values on any packages. Note: Customers are responsible for all customs and duty fees when importing products into their country.
First Class International Mail can take up to 20 business days to reach its destination, and Priority International Mail can take up to 7 business days. Please also understand that customs can and may delay this process.
Local Pick Up
We allow customers to stop by our facilities every Wednesday from 3-5 PM to check us out or purchase an item. Our address is located under Contact Us.