FAQ Page

Are Trayvax wallets RFID resistant?

Yes each of our wallets provide RFID resistance. RFID stands for Radio Frequency Identification. We recently completed testing and found that our wallets offer up to 95% resistance from RFID scanning. Read more here: RFID Article 

Are Trayvax wallets TSA approved?

Our wallets are travel friendly, abiding by all TSA rules and regulations. Sometimes TSA agents will take a second look, but they should ultimately let you through security. If your wallet is confiscated, it’s due to a misunderstanding by that particular TSA officer. Unfortunately this has happened to a few Original models, but we replaced those wallets at no cost to the customer. We will extend this courtesy to anyone who has their Trayvax confiscated by TSA, with proof of purchase. 

Does Trayvax offer custom engraving?

We do not offer custom engravings. We suggest finding a local engraving company near you.

What is the Trayvax warranty?

Every Trayvax wallet comes with a 65-year heirloom warranty. Our warranty covers hardware failure under normal usage (e.g. broken straps, worn out velcro, broken grommets, broken paracord, broken rivets, etc...) However, misuse, accidental damage and cosmetic damage is not covered by the warranty (e.g. scratches, dents, animals ripping leather, metal plates bending from misuse as a screwdriver, bent plates from being ran over by a car, etc…)

What is the Trayvax return policy?

All returns require proof of purchase and must be within the 30 days from the date the wallet was received. If you wish to return your product, please contact our customer service team for a return label. If you attempt to return the wallet without our return label and are unable to provide a tracking method, we will not be liable for the product or reimbursement if it is lost.

The return fee for shipping, inspection, and restocking is:

$5 for the Summit, Original, Axis, Cinch, and Link

$10 for the Element 

$15 for the Contour

My Element is damaging the chip on my credit cards. What do I do?
We acknowledge that the Element has been known to cause damage to micro-chips on credit cards. We've realized this issue is caused by the rivet applying pressure on the chips. We have found a permanent solution to this issue by moving the rivet away from the chip of your cards. The chip will no longer be directly under the rivet and will not break due to the pressure caused by the security latch. We apologize for any inconvenience and suggest you reach out to support@trayvax for this easy fix.
Does Trayvax ship internationally?

At Trayvax we ship packages internationally. Bear in mind that we are neither aware nor responsible for all international trade laws and restrictions,, the customer, assume all shipping risks. Once the package leaves our hands there is nothing we can do to influence its delivery. We will not stretch the truth or under declare values on any packages.

Note: Customers are responsible for all customs and duty fees when importing products into their country.

How long do orders usually take to ship?

We hand build every wallet for our customers and do our best to fulfill and ship your product in a timely way. Orders are usually processed within 1 to 5 business days of receiving payment. Demand may fluctuate, especially during the holidays, which can delay in delivery time. If delivery time is delayed, we will update our social media and product pages to reflect this. 

Standard shipping usually takes 3-7 business days after processing. Priority shipping usually takes 2-3 days after processing. Choosing Priority Shipping will not expedite processing time since orders are processed in the order they are received. 

I ordered with Priority Shipping, why am I not receiving my wallet within 2 days?

We hand build every wallet for our customers and do our best to fulfill and ship your product in a timely way. Priority shipping does not include processing time. Processing time may vary depending on how many orders we have in our system and product availability. Normal processing time is 1-5 business days after payment is received; during the holidays it may be longer. 

Are your wallets for front or back pocket carry?

With their slim design, our wallets usually can fit in either your front or back pocket, but we strongly recommend using Trayvax as a front pocket wallet. Research shows the strong potential for back pain and hip displacement from keeping your wallet in your back pocket. The main health challenge comes from the skeletal imbalance created by sitting on your wallet. Read more: Is your wallet causing back pain?

What is the best way to load my cards in my wallet?

For optimal RFID protection, placing two RFID cards (for example, chip credit cards, enhanced license or military IDs or CAC) back to back in your wallet will create signal noise and scramble the information, protecting it from RFID theft.  This card placement also protects these more fragile cards from any unwanted friction. 

Am I able to add items to my previous order?

We don’t currently have the capability to add items to an order after it is already placed. Contact our customer service department and we will cancel the existing order, and then you can order again. We apologize for any inconvenience.

Are Trayvax wallets sold in retail stores?

We are e-commerce only. You can find our products for sale at Trayvax.com. You can also find us on Amazon.com. 

Can I come visit your facility and purchase a wallet?

We are a production facility, that we open for visits through our customer service department on Wednesdays from 3:00 to 5:00. Come see our products and make purchases. If you have any questions, please contact us at (360) 738-8210 or email us at support@trayvax.com. 

What is the best way to get ahold of a customer service agent?

Please leave us a detailed message through email or voicemail. Call (360) 738-8210 or email us at support@trayvax.com. Leave your name, order number, and detailed inquiry in your message. We will respond as quickly as possible and do everything in our power to help you. We apologize in advance for any delay!

My Cerakote is chipping. Is that covered by the warranty?

All wallet hardware is covered by a 65-year heirloom warranty (see warranty information above.) However, cosmetic wear and tear is not covered. Cerakote is a ceramic, baked-on layer that adds style and corrosion resistance to our wallets. Unfortunately, with daily use and abuse the Cerakote may chip, especially at the edges of the wallet. This in no way diminishes the corrosion resistance or the integrity of the wallet, it’s just one of the realities of the Cerakoted wallets. Long story short: Cerakote chipping is not covered by the Trayvax 65-year heirloom warranty.